The provision of professional services of a high standard is the key behind our growth. Accordingly, we ensure that this quality permeates every facet of our firm’s practice, especially in the following areas:

Personalised service
One of the features that sets our firm apart from other practices is the personalised quality of service that we provide to our clients. High quality service is to be achieved through personal service extended to client. It is our practice that the partners and qualified senior personnel avail themselves on a personal “on-call” basis to our clients. This close personal relationship enables qualified, experienced service to be imparted to our clients.

Quality Control
In achieving high quality service standard, all assignments are attended by different layers of personnel ranging from a team of well trained assistants headed by experienced and qualified seniors, supervisors, managers and partners. The process involves partners at every stage of work, and up to the final stage. This is to ensure that the high quality of our service is maintained. It enables us to provide constructive and independent ideas to our clients.

Cost Effective Service
We continuously explore more effective and systematic approach of serving our clients. In our audit engagements, we adopt a Systematic-Risk-Based approach and statistical sampling techniques in order to reduce the number of professional hours incurred to execute our tasks otherwise required by the traditional auditing methods. Hence, savings arising from this efficiency is channeled back to our clients.

Training and Development
We recognise the need to provide the highest quality service to our clients through well-trained and qualified professionals. As such, the firm continues to invest a significant sum on staff training its staff. Regular structured in-house training courses and seminars by industry professionals and the firm’s Training & Practice Development Department are provided to our staff to equip them with essential knowledge and skills to perform their duties more effectively and efficiently. The trainings include technical and professional related areas so as to ensure our staff are updated with the latest development in the profession and business environment. They are also encouraged to pursue professional accreditation from esteemed professional accounting bodies such as:-

• The Malaysian Institute of Accountants (MIA)
• The Malaysian Institute of Certified Public Accountants (MICPA)
• The Malaysian Institute of Taxation (MIT)
• The Association of Chartered Certified Accountants (ACCA)
• CPA Australia

Technical Support and Advisory
To ensure highest quality of our services and compliance with regulatory and professional pronouncements/standards, we provide technical support and advice to our clients as part of our engagement feature. Our technical support is well researched and studied by a dedicated and experienced team of technical personnel lead by a technical partner and manager. Our technical team regularly participates in technical discussions and dialogues organised by MIA, MICPA and MASB so as to be abreast with the latest technical development in the accounting and auditing profession locally and internationally.

Industry Knowledge and Expertise
We believe that it is imperative to have wide knowledge in the industries that our clients are operating. It is our policy to ensure that our personnel learn and do research on the industry that we are working on. We gather the necessary dossiers on every new field we enter. These are referred to and updated regularly as we need to be current on developments to enable us to serve our clients better.

Human Capital
We believe that our biggest asset is our staff. Hence, we have always placed a very high importance on recruitment strategies by engaging people who posses the RIGHT qualities that would turn them into high caliber professionals. Right people for the Right job!

Compliance with Accounting, Auditing and Other Professional Standards and Regulations
The firm adopts approved International Accounting Standards and International Auditing Standards in its professional engagements. In addition, it follows closely the standards, technical pronouncements and guidelines issued by various regulatory and professional bodies such as MIA, MASB, MICPA, Securities Commission, Bank Negara Malaysia and Bursa Malaysia. Aided by these, the firm ensures the provision of internationally recognised standards in its work done for clients.

Confidentiality and Secrecy
The firm practices a high level of confidentiality and secrecy on all client matters. It is our policy to restrict discussion of sensitive matters with key client personnel and access to clients information.